Orca Call Answering & Live Chat

Founded in 2010, Orca Call Answering & Live Chat is a UK-based outsourced communications and call handling provider, supporting over 500 businesses nationwide with professional telephone answering, client care and out-of-hours services, 24 hours a day, 365 days a year.

Orca works with organisations across a range of sectors, including a growing number of law firms and legal practices. The business provides professional, UK-based call handling designed to help firms deliver a consistent and reassuring experience for clients and prospective clients alike.

Services include legal receptionist support, overflow call handling, message taking, call transfers, new enquiry capture and out-of-hours support. Orca acts as an extension of its clients’ teams, ensuring calls are answered promptly, professionally and with care, particularly during busy periods.

Alongside its legal sector growth, Orca is widely recognised for its expertise in out-of-hours emergency call handling and client support services, with a strong reputation built around reliability, responsiveness and customer experience.

As an MLS Advantage Member of the Manchester Law Society and sponsor of the Regulatory Team of the Year award, Orca is looking forward to building strong relationships within the legal community and supporting firms with high-quality client communication services.